Iliad Support Desk Online Help

Welcome to the Online Help for Iliad’s Support Desk. The following topics provide information on how to use Iliad's browser-based ticket reporting interface.

Getting Started

• Obtain a User ID
• Log on/off the Support system
• Get help with your Browser settings
• Description of the ticket process

Working with Tickets

• Adding a ticket
• View/update an existing ticket

Email Notifications

• Managing email notifications

User Profiles

• Updating your profile